1. Overview
This Digital Download Policy explains how digital products purchased from Shenzhen Qushan Technology Co., Ltd. (“Company”, “we”, “our”, or “us”) are delivered and accessed.
By purchasing digital products from our website, you agree to this policy.
2. Digital Product Delivery
All products sold on our website are digital downloads. No physical items will be shipped.
After successful payment, customers will receive access to download purchased files through:
- Their account dashboard
- Email confirmation with download link
- Product download page
Delivery is typically immediate after payment confirmation.
3. Download Responsibility
Customers are responsible for downloading and safely storing purchased files. We recommend downloading files immediately and keeping backup copies.
We are not responsible for lost files due to customer device failure or accidental deletion.
4. File Formats
Our digital products may include multiple file formats such as:
- SVG
- PNG
- EPS
- Other design or vector formats
Available formats may vary depending on the purchased product.
5. Usage License
Purchasing a digital product grants you a license to use the design according to our licensing terms. The purchase does not transfer ownership of the intellectual property.
Customers may not:
- Resell or redistribute files as standalone products
- Share download files with unauthorized parties
- Claim authorship of the original design
6. Refunds and Exchanges
Due to the nature of digital downloads, all purchases are generally non-refundable once files have been accessed or downloaded.
Refunds may be considered only under the following circumstances:
- Duplicate purchases
- Technical issues preventing file access
- Incorrect file delivery
7. Technical Issues
If you experience problems downloading or accessing your files, please contact our support team. We will assist in resolving access or technical issues.
8. Account Access
Customers must ensure that their account login details remain secure. Unauthorized sharing of account access or download links is prohibited.
9. Updates to Digital Products
Some digital products may receive updates or improvements. Access to updated versions may depend on product terms and availability.
10. Limitation of Liability
We are not responsible for:
- Incompatibility with customer software or devices
- Improper use of digital products
- Loss of data or files after download
11. Policy Changes
We reserve the right to modify this policy at any time. Updated versions will be posted on this page.
12. Contact Us
If you have questions regarding digital downloads, please contact us:
Shenzhen Qushan Technology Co., Ltd.
Email: qushan2026@163.com
Address: Room 318, Comprehensive Building, No.2 Shensonggang Section, Tantou Community, Songgang Street, Bao’an District, Shenzhen, China